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Orders are shipped prepaid by VISA, MC, DISCOVER, AMEX or check. A customer may apply for Net 30 terms after they have placed three (3) orders (excluding backorders) within the past 12 months and have been an established business for at least one year. Credit limits are determined on past order history. Please contact Nature's Hollow if you are interested in applying for terms and would like a credit application. Please allow 2-3 weeks for processing. Terms are not automatically granted. Terms cannot be processed during the months of October, November and December. All returned checks due to insufficient funds are outsourced to a third party collection company. A fee will be applied at their discretion. In the event that payments are not received as agreed upon, Nature's Hollow reserves the right to revoke payment terms at any time and reinstate prepaid terms.
ShippingNature's Hollow ships F.O.B. Heber City, UT. Credit or replacements will be issued for damaged or missing goods reported within seven days of receiving delivery. UPS reserves the right to inspect damaged goods prior to issuing a claim; please hold damaged goods for 3-5 business days. Please make note of any damage on the bill of lading when receiving freight deliveries.
Pickup customers will be notified upon order completion via phone or email. A signature is required when picking up your order from our Distribution Center. This will verify that you have received your order complete and that there are no damages or discrepancies.
Restocking FeeA 15% restocking fee will be applied to any orders (including pickup orders) refused or returned without prior authorization.
Nature's Hollow always welcomes consumer feedback and appreciates your interest in sharing your thoughts with us. However, it is our Company policy not to accept or consider unsolicited ideas from outside the Company, including ideas for new or improved products or packaging, technologies, product names, or promotion or marketing strategies. Our research and technical staff continuously work to improve our products and methods and develop new products. The development process for new items may continue for several years before being introduced to our customers.
Should you submit an idea to our Company, despite our policy, we will treat the information as non-confidential and non-proprietary and our Company will be free to use the information for any purpose and will not be obligated to return or acknowledge receipt of your submitted information.
All materials contained in or made available on this Web site, and all intellectual property rights relating thereto, are the property of Nature's Hollow. Information published on this site may be copied or downloaded for your own personal, non-commercial use only as long as all copyright and other proprietary notices are kept intact.
The materials published in this site are intended to promote the products of Nature's Hollow available in the United States. No representation is made or intended that products described in this site are available either outside the United States or in all parts of the United States. Nature's Hollow reserves the right to add or delete products and to modify and/or reformulate products from time to time as it, in its absolute discretion, deems appropriate.